Frequently Asked Questions

Give us a call! Sometimes items are marked as ‘sold out’ because a specific Chocolate in that arrangement is not currently available. If you really like it and wouldn’t mind an adjustment, we can provide you the same arrangement and suggest a suitable replacement for whatever is missing.

Yes, kindly provide us with their name and phone number and we will contact them. We don’t disclose who the gift is from or what it is until the item is delivered unless you request for the sender to be anonymous.

Delivery will be made on the date and within the time slot you choose during check out.

Yes, of course u can pay cash on delivery.

To cancel your order, kindly contact one of our branches by phone or Whatsapp. If the item is already prepared, reserved or shipped, we are unable to accept cancellation. For orders that have not yet been prepared, a credit note will be issued to you if your cancellation is accepted.

Call us, WhatsApp us or e-mail us and we can happily assist you. Mobile number is 74749111. Email us in [email protected]

No problem! We make customized arrangements every day. So if you have something specific in mind, contact one of our branches and we will happily assist you.

You will receive e-mail notifications when your order is confirmed, shipped/ready for pick up and completed.

The arrangements will almost always look the same as the photo. However, its important to understand that all our products are hand made by different team members, so your product may not look 100% identical to that in the photos. In the rare occasion that a tray is not available, or the chocolate s are completely different, a member of our team will contact you to suggest a suitable replacement.

If you notice that the item is damaged, don’t accept it and contact us immediately. A replacement will be sent to you as soon as possible.

We are happy to accept any changes to your orders before they are prepared. If there is any price variation, you will be informed. For any changes or alterations after the order has been prepared or shipped, additional charges may apply.

After an order is prepared and completed based on your requirements, cancellations are not accepted. If the order has not yet been prepared or completed, a credit note may be issued for you depending on your case. Credit notes can be used within one year for any of our items.

Currently, we deliver our items in Qatar only.

For orders under 500 QR, the delivery fee is 50 QR. For orders above 500QR, delivery is free of charge.